Conservation Campus Manager

Position: Conservation Campus Manager
Location: Osa Conservation Campus
Status: Full-time

About Osa Conservation:
Osa Conservation’s mission is to conserve the globally significant terrestrial and marine
biological diversity of the Osa Peninsula of Costa Rica by implementing ecosystem
stewardship, enhancing scientific understanding, providing education and training, and
creating sustainable economic opportunities.

We believe in a holistic approach to conservation, one grounded in a systematic
understanding of the ecological, social, and economic relationships that shape
environmental problems. Our work is founded in science and supported by strategic
partnerships, well-informed decision-making processes, and a strong commitment to
improving lives through protecting nature. We recognize that in order for conservation to
succeed, it must be coupled with science, community engagement, and strong systems of
support upon which to collaboratively build a more sustainable future.

Summary of this Role:
The Conservation Campus Manager will oversee all operations, day to day activities and
necessities of the campus. Focusing on excellent visitor experience, the Manager is
expected to build a customer service culture and work side by side with the sustainability
coordinator to ensure an immersed conservation experience. It is the manager´s
responsibility to create a culture of experience in line with the Organization´s and Science
Program´s mission and vision.

This role requires the ability to manage multiple work streams, coordinate all departments
and supervise at all levels, managing budgets efficiently to lead operations and logistics in a
2600 ha wildlife refuge. The candidate must be highly organized, a good team player,
motivated, able to complete work tasks in an effective and timely manner, and solution-
oriented to solve problems.

This person should have an entrepreneurial spirit and must be prepared for the associated
challenges of working in a remote tropical rainforest field setting (one hour away from the
nearest town). This role provides a unique opportunity to strengthen and contribute to
a quickly-growing conservation organization whose mission is to protect one of
Earth’s last wild places.

Operational and hospitality objectives of this Role:

● All hospitality management duties expected to efficiently operate the Station
and Lodge.
● Lead and oversee OC campus operations including but not limited to
cleaning, kitchen and maintenance.
● Develop, implement and supervise processes of all hospitality services,
property maintenance and supply acquisition.
● Developing and overseeing schedules.
● Manage inventory of all supplies.
● Plan and manage visitor travel to OC properties by creating itineraries and
coordinating with the Osa Conservation Campus Director.
● Working closely with guests to make sure all their individual needs are met.
● Manage reservations and follow up with guest’s arrival and after departure
surveys.

● Seek ways to improve visitor’s experiences (volunteers, researchers, tourists
and donors, etc.).
● Work together with Science Programs by assisting with the coordination of
the Conservation Campus Internship Program.
● Work closely with volunteers and interns’ schedules and creation of activities.
● Lead and supervise promotion and marketing of the Osa Conservation
Campus.
● Promote and market the campus.
● Maintain and update the database of universities, tour operators, tourists and
researchers to exchange information and coordinate visits.
● Coordinate personal and individualized contact (calls, photos, videos, cards,
etc.) to increase the number of visitors of the Osa Conservation campus.
● Produce printed and digital (including social media) material to actively
promote the Osa conservation campus.
● Design, develop and implement travel itineraries to increase the number of
visitors.
● Work closely with the Operations and Finance director to identify needs and
priorities of the Osa Conservation Campus.
● Other tasks as assigned.

Skills and Qualifications:
● Bachelor’s degree in tourism, administration, marketing, hospitality or a related field
● Sufficiency in English and Spanish
● Exceptional ability in cross-functional collaboration
● Strong communications skills
● Ability to engage effectively with staff and partners at all levels
● Close attention to detail and quick turnaround time for work products
● Ability to live and work in a challenging remote field setting
● Must be solutions oriented, able to diagnose problems quickly, and have foresight
into potential issues
● Ability to foster culture of teamwork and contribute to different issue areas across
organization as needed
● Microsoft office and Google programs knowledge.
● Must possess a valid manual Driver’s license
To apply, send the CV and cover letter with the subject “Conservation Campus Manager” to
[email protected] The deadline to apply is August 30th, 2022.